Your privacy and the security of your data is, and will always be, enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data.
The aim of this Policy is to:
1. Ensure that you understand what data we collect about you, the reasons why we collect and use it, and who we share it with.
2. Explain your rights and choices in relation to the data we collect and process about you and how we will protect your privacy.
General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data.
- Right of Access - the right to be informed of and request access to the personal data we process about you;
- Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
- Right to Erasure - the right to request that we delete your personal data;
- Right to Restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;
- Right to Object -
- the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
- the right to object to your personal data being processed for direct marketing purposes;
- Right to Data Portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service.
We collect your data in the following ways:
1. From you. When you request The Energy Manager to act on your behalf regarding your utilities, we will ask you information about your business, contact details and utilities. Where you are a sole trader, this may be your personal details such as your name, home address and date of birth. We will ask you to sign a letter of authority in order to act on your behalf.
2. From third parties - we will receive data about your business utility usage from your current suppliers. We will use this only to give you reports, if that is part of the service which we have agreed to provide for you, to understand your usage and situation in order to make recommendations and to enable a market search for a new contract on your behalf or resolve a query or issue.
We will only share your information with relevant suppliers for the purposes of procuring, managing and switching your utilities. For example, by sharing meter details, usage and time of day information for the purposes of getting an accurate quote. You agree to us obtaining and sharing this information by signing the letter of authority on the engagement of our services.
We will not share your information or data with any other companies. We will not sell your data under any circumstances.
Data retention and deletion
We keep your data only as long as necessary to provide you with and for legitimate and essential business purposes. We keep your data for as long as you are a user of our services and for the duration of the contracts we have arranged on your behalf. If you request, we will delete your data from our records. This will mean that we will no longer be able to act on your behalf. If at anytime you want to see the information we hold on you and your utility usage, then please contact us and we will provide it.
Keeping your personal data safe
We are committed to protecting our customer’s data. We implement appropriate technical and organisational measures to help protect the security of your data; however, please note that no system is ever completely secure. We have implemented various policies to guard against unauthorised access and unnecessary retention of personal data in our systems.
We may occasionally make changes to this Policy, which will be updated on our website.
If you have any questions about this Policy, please contact us by using the ‘Contact Us’ form, emailing us at firstname.lastname@example.org or by writing to us at the following address:
The Energy Manager, The Old Library, 44 High Street, Malmesbury, Wiltshire. SN16 9AT.